How Can We Help You?
Need help with bookings, memberships, payments, or wellness services? Our support team is here to make your SpaPass experience simple, smooth, and stress-free.
What can we help you with?
Choose a category below to find the right support for your needs.
We're always here to help.
Can't find the answer you're looking for? Reach out to our support team and we'll help you resolve your issue as quickly as possible.
Business Hours
Monday - Sunday
09:00 AM - 09:00 PM
Response Time
Most queries are answered within 2-4 hours during working hours.
Your information is kept secure and is only used to resolve your support request.
Tell us what happened
Complete the form below and our support team will get back to you as soon as possible.
Frequently Asked Questions
Quick answers to some of the questions our customers ask most.
How can I cancel a booking?
You can cancel or reschedule your appointment directly from your SpaPass account dashboard.
How do membership benefits work?
Membership plans provide exclusive discounts, priority access, rewards, and wellness benefits.
How long do refunds take?
Refunds are generally processed within 5-7 business days depending on your bank.
Are my payments secure?
Yes. SpaPass uses secure payment processing to protect your transaction information.
Our wellness support team is ready for you.
Contact us and let us take care of the rest.